The phone, message and AI platform for trade businesses — calls, texts, webchat, email and socials in one thread per customer, with Alfie answering the ones your team can't.
GoAsk Communicate is the phone, message and AI answering platform for growing businesses. Every call, text, webchat, email and social message for a customer lives in one thread — and an AI teammate answers the calls your team can't.
One app that runs every customer conversation — calls, texts, webchat, email and socials — so nothing falls between the cracks between the office, the field team and after hours.
One thread per customer with calls, texts, emails and socials interleaved in time order. Every call is a card with recording, transcript, AI summary and mood tag. The customer card alongside shows live job history, open quotes and last invoice from your job system (e.g. Simpro).
Incoming calls slide in with the caller's name and full history before you pick up. Answer, hold, transfer to a teammate or flick to mobile. Click any number anywhere in the app to dial.
Answers after-hours and overflow calls in an Australian voice, texts missed callers back, chases quotes until they're a booked job or a polite no, books jobs into your job system, and hands anything tricky to a human with one click.
Tap a job, call the customer from the business number. Personal numbers stay private. Every call recorded and logged against the right job automatically.
Branded newsletters, annual service reminders and quote follow-up sequences (no reply in 3 days → friendly text → email → Alfie rings them). Consent and 'Reply STOP' handled automatically.
A daily report auto-posts at 6pm: answer rate vs the 90% target, missed-call recoveries in dollars, backlog and staff leaderboard. Owners edit ring order, hours and Alfie's script with no support ticket.
GoAsk Communicate is a business phone platform with a built-in AI answering service. It brings calls, texts, webchat, email and socials into one thread per customer, and lets an AI teammate handle overflow and after-hours calls.
When your team can't answer, Alfie picks up in an Australian voice, handles simple questions, texts missed callers back, chases quotes and books jobs into your job system — and hands anything tricky to a human with one click.
Yes. Existing business numbers can be ported in, and the field team calls customers from the business number via the mobile app so personal numbers stay private.
GoAsk Communicate is in the pilot phase with select customers. Book a demo to join the pilot list.
Pricing is custom-quoted after a short discovery call so it matches your team size, data volume and integrations. There is no per-seat trap — most engagements are a monthly platform fee plus a one-off build.
GoAsk Communicate works on its own — and gets more powerful with every other GoAsk product you add.
Every answer your team needs, on site, in seconds.
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